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Reseller Systems UK
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Returns & refunds

Cancellations and refunds for RSUK Profit OS memberships (including the AI Listing Studio) and digital downloads. Draft for the owner to complete and have reviewed.

This is not a finished legal document.

It's an outline of what this page needs to cover, written as a starting point. It has not been reviewed by a legal professional and must not be relied on. Text in [square brackets] must be completed by the owner before launch.

Your legal rights come first

  • Nothing here takes away your rights under UK consumer law. If anything below seems to conflict with those rights, your rights apply.

30-day money-back guarantee (RSUK Profit OS)

  • On top of your legal rights: if Profit OS isn't for you, ask within 30 days of your first membership payment and we'll refund that payment in full. No questions, no forms, and no deduction for what you used.
  • It applies to your first membership payment, once per customer. Your subscription is cancelled at the same time.
  • Refunds go back to your original payment method, normally within 14 days of your request. To ask, email reseller.suite@gmail.com or use Manage billing on your Plan page.

AI listing top-ups

  • If you change your mind, unused top-up listings can be refunded within 14 days of buying them. Email reseller.suite@gmail.com. Listings you've already used aren't refunded, but any listing that fails is given back to you automatically.
  • Top-ups aren't covered by the 30-day money-back guarantee, which applies to your first membership payment.

Membership and AI Listing Studio subscriptions

  • You can cancel any time from the Plan page. Cancelling stops future payments; you keep access until the end of the month you've paid for.
  • 14-day cancellation: if you cancel within 14 days of first starting a paid plan, you're entitled to a refund. Because you asked for the service to start straight away, we may deduct a proportionate amount for the listings you used before cancelling. [Reviewer to confirm the calculation, e.g. listings used ÷ monthly allowance × price.]
  • To use this right, email reseller.suite@gmail.com or use the contact form within 14 days, telling us you want to cancel. Refunds go back to your original payment method within 14 days of your request.
  • Outside the 30-day guarantee and the 14-day right above, monthly payments already made aren't refunded when you cancel, but you won't be charged again.
  • [Reviewer: under Stripe Managed Payments, members can also ask Link support (Stripe) for a refund. Stripe may refund within 60 days in some cases, and may refund without asking if RSUK doesn't reply within 48 hours. Make this policy and the guarantee consistent with that.]

If something goes wrong

  • A failed listing isn't charged: if no listing is produced, the listing isn't used.
  • If the service isn't provided with reasonable care and skill (for example repeated failures or a long outage), contact us and we'll put it right, or give a refund or a price reduction where that's appropriate.

Digital downloads (spreadsheets and guides)

  • Downloads are supplied straight away. At checkout you'll be asked to agree to immediate download and acknowledge that this means you lose the 14-day right to cancel. [Checkout provider to show this consent before payment.]
  • If a file is faulty, won't open, or isn't as described, tell us within [30] days and we'll fix or replace it. If we can't, you'll get a refund.

How to ask

  • Email reseller.suite@gmail.com with your order or account email and what went wrong. We aim to reply within [2] working days.

What we won't do

  • We don't promise sales, profit or particular results from using any product or the Studio, so refunds aren't based on sales results.

Draft prepared: 31 October 2026. Last reviewed: [not yet reviewed].